Returns & exchanges

Straight talk for dive-shop orders. WhatsApp us early if something’s wrong — we’ll sort it.

Damaged or wrong item

Message us with your order number and a photo within a few days of receiving / collecting. We’ll arrange a swap, repair path, or refund depending on stock and the issue.

Change of mind

• Unused gear in original packaging may be returnable by agreement — please ask before sending anything back.
• Opened personal gear (wetsuits worn in the water, masks fitted with spit/defog use, regulators used, etc.) generally can’t be returned for hygiene and safety reasons.
• Special orders and custom sizes are usually final sale once ordered in.

EFT refunds

Approved refunds go back by EFT to the account that paid. Allow a few business days after we confirm. Shipping quotes already paid may be non-refundable if the courier has already moved.

How to start a return

WhatsApp 083 521 5093 or use the contact form with your order number. Don’t ship gear back until we’ve agreed the next step.